TEDDY HOWLER ships throughout the United States and select international destinations.

Order Processing

Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Once your order has shipped, you’ll receive a confirmation email with tracking information.

Shipping Times

Delivery estimates are provided at checkout and may vary depending on your location and the shipping carrier. While we do our best to ensure timely delivery, TEDDY HOWLER is not responsible for delays caused by carriers, weather, customs, or other circumstances beyond our control.

International Orders

International customers are responsible for any applicable duties, taxes, customs fees, or import charges imposed by their country.

Lost or Damaged Shipments

If your package arrives damaged or appears to be lost in transit, please contact us at th@teddyhowler.com within 7 days of the expected delivery date. We’ll work with the shipping carrier to resolve the issue as quickly as possible.

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At TEDDY HOWLER, every piece is carefully inspected before it ships.

All Sales Final

All purchases are final. We do not offer refunds or store credit for change of mind.

Complimentary Exchanges

If your item isn’t the right fit, we’re happy to offer one complimentary exchange within 30 days of delivery, subject to product availability.

To be eligible, items must:

• Be unworn and unused.
• Be returned in their original packaging.
• Show no signs of wear, damage, or alteration.
• Include proof of purchase.

TEDDY HOWLER covers the shipping costs for your first exchange within the United States.

Damaged or Incorrect Orders

If you receive a damaged item or the wrong product, please contact us at th@teddyhowler.com within 7 days of delivery. We’ll replace the item or resolve the issue at no additional cost.

TEDDY HOWLER reserves the right to refuse exchanges that do not meet the above conditions.

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Your privacy is important to TEDDY HOWLER.

Information We Collect

When you place an order or interact with our website, we may collect:

• Your name
• Billing and shipping addresses
• Email address
• Phone number
• Payment information (processed securely through our payment providers)
• Device and browsing information through cookies and analytics tools

We do not store your full payment card information.

How We Use Your Information

We use your information to:

• Process and fulfill your orders.
• Communicate about purchases and customer support.
• Improve our website and shopping experience.
• Send marketing communications if you have chosen to receive them.

Sharing Your Information

We never sell your personal information.

We only share information with trusted third-party service providers when necessary to operate our business, including payment processors, shipping carriers, analytics providers, and email marketing platforms.

Cookies

Our website uses cookies to improve functionality, analyze site performance, and enhance your shopping experience. You can manage cookie preferences through your browser settings.

Your Rights

Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, or to opt out of marketing communications at any time.

Contact

If you have any questions about this Privacy Policy, please contact us at th@teddyhowler.com or through our Contact page.

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